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How to Communicate Well at Work
How to Communicate Well at Work
WholeLife Matrix: Career Camaraderie – Communication
“Communication - the
human connection - is the key to personal and career success.” — Paul J. Meyer
Since we spend much of our time at work, learning good communication skills with others at work and having good relationships is essential. Good communication helps to ensure that we are on the same page with others, makes us more efficient and happier both at work and in our personal lives. Here are some tips to help you communicate well at work:
Listen Fully
Carefully listen to what the other person has to say. Often we don’t listen very carefully because we are thinking about what we are going to say next or believe we know what the other person is going to say, which causes us to interrupt. Giving the person your full attention while listening will help ensure that you hear and understand everything they want to say. Open communication is also best for accomplishing goals.
Restate What Someone Tells You
Repeat the important points that you are told in the conversation by rephrasing it to show that you are listening and understand the information that you have been given. This is valuable because it allows any possible confusion to be cleared up and will help you to remember what was said.
Repeat the important points that you are told in the conversation by rephrasing it to show that you are listening and understand the information that you have been given. This is valuable because it allows any possible confusion to be cleared up and will help you to remember what was said.
Observe Body Language
Observing the body language of people can tell you a lot about what a person is thinking and feeling. For example, spread out fingers covering the face can mean “I can’t believe this”; if the person wearily leans away, it may mean they are tired of listening; various forms of arm crossing may mean the person is retreating or angry; a hand on the heart may show sincerity.
Observing the body language of people can tell you a lot about what a person is thinking and feeling. For example, spread out fingers covering the face can mean “I can’t believe this”; if the person wearily leans away, it may mean they are tired of listening; various forms of arm crossing may mean the person is retreating or angry; a hand on the heart may show sincerity.
Acknowledge Preferred Communication Methods
People like to communicate with different tools. Consider whether someone prefers to communicate by email, phone, Skype, text, social media or instant message. Using the other person’s preferred form of communication to contact them will make it easier to reach them and you may have a better interaction with them. If you realize that someone is hard to reach by phone but responds quickly to emails, switch to email communication. Also, when communicating with people out of state, consider their time zone.
Review Your Tone
Before sending a message, think about how another person may interpret the tone. Letters, social media, and emails can be easily misinterpreted since the person can’t hear your actual tone of voice or see your body language, so it is important to review your message for tone before sending. You may be trying to communicate a joke but end up sounding angry or insulting and, as a result, offend somebody. In some cases, you may consider using emotion icons so that people can see the emotion associated with your message. Be sure to use clear language and when you are angry, take time to relax before you write an email and before you send it. In some cases it may be better to meet in person to resolve conflict.
Use Grammar Check
Always make sure to check your writing for spelling and grammar whether you are writing a resume, letter, or social media message. Proofread until you no longer see errors and your writing sounds good. In some cases, you may even want someone to proofread your writing to have a second pair of eyes look at things from a different perspective and offer advice for improvements.
People like to communicate with different tools. Consider whether someone prefers to communicate by email, phone, Skype, text, social media or instant message. Using the other person’s preferred form of communication to contact them will make it easier to reach them and you may have a better interaction with them. If you realize that someone is hard to reach by phone but responds quickly to emails, switch to email communication. Also, when communicating with people out of state, consider their time zone.
Review Your Tone
Before sending a message, think about how another person may interpret the tone. Letters, social media, and emails can be easily misinterpreted since the person can’t hear your actual tone of voice or see your body language, so it is important to review your message for tone before sending. You may be trying to communicate a joke but end up sounding angry or insulting and, as a result, offend somebody. In some cases, you may consider using emotion icons so that people can see the emotion associated with your message. Be sure to use clear language and when you are angry, take time to relax before you write an email and before you send it. In some cases it may be better to meet in person to resolve conflict.
Use Grammar Check
Always make sure to check your writing for spelling and grammar whether you are writing a resume, letter, or social media message. Proofread until you no longer see errors and your writing sounds good. In some cases, you may even want someone to proofread your writing to have a second pair of eyes look at things from a different perspective and offer advice for improvements.
Act Professionally
It is important to act professionally with your colleagues as well as your clients and customers. People will have more respect for you if your meetings, phone calls, and emails are professional and you keep your appointments and other commitments.
It is important to act professionally with your colleagues as well as your clients and customers. People will have more respect for you if your meetings, phone calls, and emails are professional and you keep your appointments and other commitments.
Use Constructive Criticism
Constructive criticism is helpful in showing
us where we might need to improve and teaches us new things. Make sure that the person you are giving
feedback to understands what you are telling them and make sure that you are considerate
when giving feedback. Give positive feedback when a job is well-done.
Talk a Little About Life Outside Work
Talking with people a little bit about their life outside of work can help build a friendlier connection and trust. You might ask people what they like to do outside of work or talk about someone’s kids if they have kids etc.
Continue to Practice Communication
The more you practice effective communication, the better you will get at it. Notice how people react to your communication style to find areas where you can improve.
In the WholeLife Matrix, we have four aspects for developing good communication with colleagues:
The more you practice effective communication, the better you will get at it. Notice how people react to your communication style to find areas where you can improve.
In the WholeLife Matrix, we have four aspects for developing good communication with colleagues:
1. Shared Language
2. Listen with Purpose
3. Speaking Authentically
4. Supportive Communication
Are you ready to win?
Join the community taking a Deeper Dive into the WholeLife matrix. The free phone discussion meets every other Tuesday from 11am - Noon Pacific time. Email me with "Deeper Dive" in the subject line: Ralph@Consulting2Win.com.
Have Fun with Great Friends
WholeLife Matrix: Relationships – The Importance of Friends / Time
Together
“As We Grow Up, We
Realize it is Less Important to Have Lots of Friends, and More Important to
Have Real Ones.” — Unknown
Spending time with friends has many benefits because it can help to fulfill our social, emotional, intellectual and physical needs. With friends, you can have discussions about common interests, do activities such as jogging or having a party, or discuss things that are happening in your life such as job changes, subjects on health, etc. These reasons probably account for why it has been found that people who have a good network of friends outlive those with few friends. Good friends provide support, help us to avoid or overcome depression and vices such as heavy drinking or smoking, and boost our self-confidence. You don’t need to spend a whole lot of time with friends or to spend a lot of money to gain the benefits of having friends. We offer some ideas on how to meet new friends and things you can do with them.
Where
to Meet New Friends
Sometimes, meeting new people can be a challenge, especially when you have moved to a new city where you don’t yet know anyone, or when you are busy. Meetup.com is a great way of meeting new people who have similar interests as you do. It has business groups, groups for sports such as snowboarding, book clubs, groups for singles, etc. Another way that you may meet new people is by taking a class you are interested in such as an acting class or a cooking class.
As we become busy with more commitments in life such as work and having a family, we may find that we have less time than we once did for spending time with friends. So, it is important to schedule time in your calendar for spending time with friends, to nurture current friendships and to build new ones. Over time, as we change and our interests change, we may need to make new friends who are similar and have similar interests. Holidays and birthdays are also a great time to reach out to friends.
If you are single, you might even find a significant other through your friends or through groups for friends. And if you already have a significant other, having friends can enrich your lives and can also give you breaks from each other when each of your see your friends separately.
In our modern world of technology, tools such as texting and social media make it easy to stay connected with people even when we are not physically with them. You can often see what a person is interested in or where they are with their life by looking at their social media profiles, and you can stay in touch by interacting on social media. However, it does not replace meeting people face to face and interacting with them in person.
To find activities to do with friends, find people who have similar goals as you do. For example, if you have a dog that needs to be walked, you might find a friend who also has a dog that needs to be walked and you can walk your dogs together while having a conversation at the same time.
Below, are some ideas for things that you can do with friends:
Picnic
Having a picnic in the park lets people enjoy the outdoors. You can do various activities outdoors such as playing Frisbee or board games. People can also bring their families. Many parks also host free concerts in the summer. The picnic can be a potluck. Everyone loves great food and having a potluck gives everyone a chance to contribute something to create a fun party with a variety of interesting dishes to try.
Restaurants and Karaoke
Exploring restaurants with friends is fun and so is singing karaoke with them. For a less formal event, you can meet up with people at a local coffee shop such as Starbucks.
Organizational Party
On weekends, have an organizational party to help a friend clean out a room, closet, etc. Trade items with each other and serve food.
Movie or Play
Seeing the latest movie with some friends can be fun and you also have something to talk about after seeing it. You might also go to a school play and support your local community. Another idea is to trade movies and music with friends.
Sports
There are many sports that you can do with a friend or group such as tennis, hiking, biking, etc.
Explore a Town, Museum or Zoo
Visiting a museum or zoo can be a fun learning experience. You can find out when the free days are. You might also go on a walking tour of your town or have a scavenger hunt where your friends need to find things in a city and receive prizes for finding them.
Volunteer
You can find various opportunities to volunteer in your community. You might team up with your local senior center or YMCA. By giving some of your time to others, you can help them and teach them new skills while you meet new people and make new friends, develop new sills and build self-confidence.
In the WholeLife Matrix, we have four aspects for developing friendships:
1. One-on-One
2. Large Groups
3. Scheduling
4. Spontaneity
Being with friends is essential to your well-being. It can provide you with many benefits without costing you much and increase the joy in your life.
Sometimes, meeting new people can be a challenge, especially when you have moved to a new city where you don’t yet know anyone, or when you are busy. Meetup.com is a great way of meeting new people who have similar interests as you do. It has business groups, groups for sports such as snowboarding, book clubs, groups for singles, etc. Another way that you may meet new people is by taking a class you are interested in such as an acting class or a cooking class.
As we become busy with more commitments in life such as work and having a family, we may find that we have less time than we once did for spending time with friends. So, it is important to schedule time in your calendar for spending time with friends, to nurture current friendships and to build new ones. Over time, as we change and our interests change, we may need to make new friends who are similar and have similar interests. Holidays and birthdays are also a great time to reach out to friends.
If you are single, you might even find a significant other through your friends or through groups for friends. And if you already have a significant other, having friends can enrich your lives and can also give you breaks from each other when each of your see your friends separately.
In our modern world of technology, tools such as texting and social media make it easy to stay connected with people even when we are not physically with them. You can often see what a person is interested in or where they are with their life by looking at their social media profiles, and you can stay in touch by interacting on social media. However, it does not replace meeting people face to face and interacting with them in person.
To find activities to do with friends, find people who have similar goals as you do. For example, if you have a dog that needs to be walked, you might find a friend who also has a dog that needs to be walked and you can walk your dogs together while having a conversation at the same time.
Below, are some ideas for things that you can do with friends:
Picnic
Having a picnic in the park lets people enjoy the outdoors. You can do various activities outdoors such as playing Frisbee or board games. People can also bring their families. Many parks also host free concerts in the summer. The picnic can be a potluck. Everyone loves great food and having a potluck gives everyone a chance to contribute something to create a fun party with a variety of interesting dishes to try.
Restaurants and Karaoke
Exploring restaurants with friends is fun and so is singing karaoke with them. For a less formal event, you can meet up with people at a local coffee shop such as Starbucks.
Organizational Party
On weekends, have an organizational party to help a friend clean out a room, closet, etc. Trade items with each other and serve food.
Movie or Play
Seeing the latest movie with some friends can be fun and you also have something to talk about after seeing it. You might also go to a school play and support your local community. Another idea is to trade movies and music with friends.
Sports
There are many sports that you can do with a friend or group such as tennis, hiking, biking, etc.
Explore a Town, Museum or Zoo
Visiting a museum or zoo can be a fun learning experience. You can find out when the free days are. You might also go on a walking tour of your town or have a scavenger hunt where your friends need to find things in a city and receive prizes for finding them.
Volunteer
You can find various opportunities to volunteer in your community. You might team up with your local senior center or YMCA. By giving some of your time to others, you can help them and teach them new skills while you meet new people and make new friends, develop new sills and build self-confidence.
In the WholeLife Matrix, we have four aspects for developing friendships:
1. One-on-One
2. Large Groups
3. Scheduling
4. Spontaneity
Being with friends is essential to your well-being. It can provide you with many benefits without costing you much and increase the joy in your life.
Are you ready to win?